FAQ
FAQ
Where do you deliver? We deliver nationwide across South Africa including all major cities and surrounding areas.
How long does delivery take? Orders are processed within 1-3 business days. Once dispatched please allow 15-30 business days for delivery. Delivery times may vary depending on your location and during peak periods.
Why does delivery take that long? We ship from our international warehouse to bring you the best quality products at the best prices. Every order is tracked so you can follow your delivery in real time.
How do I track my order? Once your order has been dispatched you'll receive a tracking number via email. Please allow up to 5 business days for tracking information to update. You can also visit our Track My Order page.
What is your return policy? We offer a 30-day return policy. If your item arrives damaged or incorrect we'll send a replacement or issue a full refund — no return needed. For change of mind returns the customer is responsible for return shipping costs. Items must be unused and in original packaging.
What payment methods do you accept? We accept all major credit and debit cards, EFT and other payment methods available at checkout via PayFast — South Africa's most trusted payment gateway.
My item arrived damaged. What do I do? We're sorry to hear that! Please email us at restova.store@gmail.com with a photo of the damaged item and your order number within 48 hours of delivery and we'll arrange a replacement or refund immediately.
How do I contact you? You can reach us via our Contact page or email us at restova.store@gmail.com. We aim to respond within 24 hours.
Do you offer free shipping? We occasionally run free shipping promotions. Follow us on social media to stay updated on our latest deals.